At Checkalot, your privacy is important to us. This Privacy Policy explains how we collect, use, protect and disclose your personal information when you use our website or purchase products from our online store.

This Privacy Policy complies with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African legislation.

1. Information We Collect

We may collect the following types of personal information:

• Name and surname.
• Email address.
• Telephone number.
• Billing and delivery addresses.
• Order history.
• Payment information (processed securely by third-party payment providers).
• Device, browser and website usage information.

2. How We Collect Information

Your information may be collected when you:

• Create an account.
• Place an order.
• Subscribe to our newsletter.
• Contact customer support.
• Browse our website.
• Participate in promotions or competitions.

3. How We Use Your Information

Your information is used to:

• Process and fulfil your orders.
• Arrange delivery of products.
• Provide customer support.
• Communicate order updates.
• Improve our website and shopping experience.
• Prevent fraud and unauthorised transactions.
• Meet our legal and regulatory obligations.

4. Payment Security

Payments made through Checkalot are processed by trusted third-party payment providers using secure encrypted technology.

We do not store your full debit or credit card information on our servers.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember your shopping cart.
• Keep you logged into your account.
• Understand how visitors use our website.
• Improve website performance.
• Personalise your shopping experience.

You may disable cookies through your browser settings, although some website features may no longer function correctly.

6. Marketing Communications

If you choose to subscribe to our newsletter or promotional emails, we may send information regarding:

• New arrivals.
• Special offers.
• Seasonal promotions.
• Store news.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in every email.

7. Sharing Your Information

We do not sell your personal information.

Your information may be shared only where necessary with trusted service providers, including:

• Payment providers.
• Courier and delivery companies.
• Website hosting providers.
• Technology partners supporting our online store.
• Authorities where required by law.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

While every reasonable effort is made to protect your information, no online system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

• Complete your orders.
• Provide customer support.
• Comply with legal and tax obligations.
• Resolve disputes.

10. Your Rights

Under applicable South African legislation, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permissible.
• Object to certain processing activities.
• Withdraw consent for marketing communications.

11. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their respective privacy policies.

12. Children’s Privacy

Checkalot does not knowingly collect personal information from children under the age of 18 without appropriate parental or guardian consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal obligations.

Updated versions become effective immediately upon publication on this website.

14. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact our customer support team through our Contact Us page.